Contact Us


How to make a complaint:

First, we ask that you make an ‘informal complaint’. If you remain unhappy,
you can then make a ‘formal complaint’ in one of the following ways
1) In person to any member of staff at our offices at 10AM-6PM
83, Model Basti, Karol Bagh-110005.
2) By phone 011-23633333,011-23550630 from any phone.
3) By letter addressed to: 83, Model Basti, Karol Bagh-110005
4) By email to our Members Assurance Team on:
5) By fax to 011-23510630
6) Online via the form 

How we deal with your complaint:

1) Acknowledge your complaint within 3 working days
2) Investigate your complaint thoroughly before responding
3) Keep you informed of any delays in the investigation into your complaint
4) Give you a full response within 10 working days we may contact you
following our response so that you can tell us how your felt your
complaint was handled.